When placing an order online or over the phone with Tool Country USA, we only verify that the payment information is valid and funds are available on the customerís bank card. Only after your order has been shipped will we make a bank card transaction request to charge, or settle, funds for a purchase with your bank.
Orders placed by 2:00pm (PST) Monday - Friday, typically ship the same business day. When your order has been processed and shipped, you will receive an email message with tracking information.
Shipping and Handling
If your package(s) appear to be damaged during shipping, please refuse to accept the entire order from the carrier and contact Tool Country USA immediately. We can then resend or refund your order minimizing any inconvenience you may experience. Once your merchandise has left our facilities we have no direct control over it. We work closely with our carriers to ensure the highest level of service possible for our customers. In the event you encounter any problems with the delivery of your order from Tool Country USA, contact us immediately and we will work diligently with the carrier to resolve any issues and keep you informed.
Refunds or Returns
If for any reason you are not completely satisfied, please contact Tool Country USA within 30 days of your order and we will refund the entire purchase price of the merchandise less shipping and handling. Please contact our customer service representatives at:
The merchandise must be returned in its original condition to the following address:
Tool Country USA
1324 N Liberty Lake Rd #281
Liberty Lake, WA 99019
If for any reason we need to issue a credit to your bank card, we will need to request your card number to do so. Tool Country USA does not store or record bank card numbers. The security of your sensitive information is always treated with respect and the consideration you deserve.
Mailing List (Newsletters)
In accordance with the CAN-SPAM Act of 2003; you will find instructions to easily opt-out of our mailing list at the bottom of any newsletter Tool Country USA sends out. Anyone with a Tool Country USA account can sign in and easily change information and settings for all aspects of their account; including the newsletter.